Cancellation - How to Cancel your Landlord Law Membership
Generally - if you have a query about cancellation, please can you send us a contact message or email - rather than telephone. If you telephone, we will always ask you to confirm via email and will not do anything until this is received (as we need your email address to find you on the system).
If you don't want to renew:
To cancel your membership and your payments
Go to your My Account area (which you can access via the Members Dashboard). You will need to click the 'Subscription' button which will take you to a page where you will find your membership listed. Click to view it and you will see there, the cancel button below.
Click this button and your payments will be cancelled. You will still be able to access the members' area for the rest of your membership period. However, after that, you will need to re-subscribe to get access again.
If you are cancelling within your 30 day guarantee period, you will need to contact us if you want a refund as this is not done automatically. Please use the contact form or email contact @ landlordlaw.co.uk heading your email 'Refund'.
If you forget to cancel your payments and a payment goes out by mistake
Our terms and conditions provide for you to receive a full refund provided you contact us within 7 days of the payment being made. Please use our contact form for this or email contact @ landlordlaw.co.uk heading your email 'Refund'.
If you have any problems with any of this, send us a message via our contact form or the contact form via the green button help service.
If you want to end your membership because of a problem you have experienced on the site
Please tell us about the problem first - send an email to support @ landlordlaw.co.uk , giving your name and the email registered to the account. It may be something we are able to fix for you.
As with all things, there are things which go wrong sometimes on the Landlord Law site. However, if we do not know about it, we cannot help you or correct the problem! We will ALWAYS try to put a problem right if we can.