Logging into Landlord Law on the Landlord Law Services Site
How to Log in
You log into Landlord Law via the login link at the top right of the Landlord Law Services Site header.
This will take you to a screen which will ask you to input your username or Email Address and your password. Once you have done this, click the 'Log in' button and you should then (if you are a member) be taken to the Members Dashboard.
Problems with Logging In
If you are experiencing problems logging in - here is some guidance for you:
Are you SURE you are using the correct login?
Remember that computers are stupid. You have to input the username and login exactly right or it won't recognise you.
It's best to copy and paste - and make sure you don't copy any 'spaces' by mistake as this could also cause problems.
If you are typing the login rather than copying and pasting, make sure your caps lock is not on.
Have you changed your password in the past?
This often happens. Members change their password, don't log in for a while and then forget that they changed it!
We recommend the use of a password management system such as LastPass. This will remember your passwords for you and can even log you in automatically. The standard version of LastPass is free too. We use LastPass and find it invaluable.
If you have forgotten your password
You will find a 'Lost your password?' link under the login boxes on the login page. Click this and you will be taken to a screen where you need to input your email.
This MUST be the email which is registered to your Landlord Law account. If you have multiple emails then make sure you are using the correct one.
This is another reason why a system like LastPass is useful as it will remember this for you. Although if you input an email here which is not registered on the site, this will trigger an error message and you can try again.
Once you input your email and click you will get a message asking you to check your email. As it says in the email - if you then do nothing (eg if you remember what your password was!) nothing will change. However, if you still want to change your password then, when the email arrives, you then click the link and will be taken to a page where you can put in a new password. KEEP A NOTE OF IT!
You will then be able to log in using your email and the new password.
If the site is showing you as logged out when you know you are logged in
This can be very annoying. It happens sometimes due to a process which is known as 'caching'. In order to speed up loading times, web browsers will often 'remember' pages and show the memorised version if you visit that page again rather than actually visiting the website.
However, if the last time you visited that page was when you were logged out - your browser may show you a logged out screen when you are actually logged in.
- Sometimes holding down the shift key when re-loading the page can sort this
- Or you can 'clear your cache'. How you do this depends on the internet browser you are using. Do a Google search 'How can I clear my cache?" and you will generally get given the correct guidance
- If you STILL have problems - try using a different internet browser (such as Chrome if you have bee using Firefox) or use another computer, or maybe your iPad or iPhone.
Has your renewal payment been made?
Sometimes, usually due to credit card changes, a renewal payment will not be made. If this happens, your access will then be terminated.
We will normally email you and let you know, but if you have changed your email and not notified us, you may not get it. Sometimes also emails get lost in transit and are not received.
The best thing to do is to contact us and ask us to check for you. Your access will be restored as soon as the renewal payment has been made.
Getting help from us
If you need our help then send a contact message. However, note that we don't have access to your existing password as this is kept secret by the system. So we can't tell you what it is. The best thing to do is just get a new password as described above. If you are still unable to log in, it will either be a cache issue or some other issue with your computer or system, which we will not be able to help with.
Note also that although we will usually respond quickly if we are here, we cannot provide a 24/7 support service and you may have to wait a while for a response if there is no-one in the office when you send your message.
Please, also can you use our support message system rather than ring us on the telephone. If you ring us, we will always ask you to email or send a message to confirm.
When sending your message please be sure to give us your name and the email registered to your account as we need this to identify you on our system. If we are unable to find you on our system we will not be able to help.